In the book, Top Performance, Zig Ziglar shares the 12 Vital Skill Areas of Communication.
These are:
- Appearance
- Posture
- Gestures
- Eye Contact
- Facial Expressions
- Voice
- Padding
- Involvement
- Handling Questions
- Humor
- Introducing Others
- Visual Aids
Which skill areas are you great at and which skill areas do you need most work at?
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